Inbox & Messaging

Inbox

The Inbox section in eGrow is a centralized communication hub that allows businesses to manage all customer conversations in one place. It brings together messages from channels such as WhatsApp, enabling teams to respond faster, stay organized, and never miss an important customer interaction.

Create Your First WhatsApp Template in eGrow

With eGrow, creating and managing WhatsApp message templates has never been easier. Templates allow you to automate communication, keep messages consistent, and save time while interacting with your customers.

How to Launch a WhatsApp Campaign in eGrow

WhatsApp campaigns in eGrow allow you to send bulk messages to your customers using approved WhatsApp templates. This guide walks you through the steps to create, schedule, and launch a WhatsApp campaign, then track its performance from your dashboard.

eGrow Messaging Pricing: Utility vs Marketing Messages Explained

Clear and transparent pricing is essential for any business using WhatsApp automation. With eGrow, message costs are simple, predictable, and aligned with real business use cases. This article explains the difference between Utility and Marketing messages, how they are used, and how much they cost on the eGrow platform.

How to link Your Whatsapp Business app number to eGrow

Connect Your WhatsApp Account in eGrow

Learn how to connect your WhatsApp Business number to eGrow V2 using Meta’s official WhatsApp Cloud API.

Getting to Know Your Inbox

Your omnichannel inbox for WhatsApp, Instagram and more — reply from one place, use templates, quick replies and labels, assign conversations, and turn chats into orders.

Using WhatsApp Flows in eGrow

Send interactive, form-like screens inside WhatsApp to collect structured answers. How to create a flow, build its screens, and test it in the playground.

Using Quick Replies in the Inbox

Save common messages your team can send in one tap: title, message, an optional /shortcut, and attachments — plus how to filter them by team and connection.

Inbox Settings Explained

Configure how your inbox works: create orders from WhatsApp carts, send read receipts, the AI reply assistant, per-connection WhatsApp calling, reopen window, and out-of-hours auto-replies.

Managing Your Inbox Connections

See and manage every connected channel — WhatsApp, Instagram, chat widgets — in one place: profile, entry points, and calling settings, plus how to add a new connection.

Adding a Website Chat Widget

Put a chat button on your website that feeds conversations into eGrow: set a display name, welcome and suggested messages, then install the embed snippet.

Organizing Conversations with Labels

Tag conversations with colored labels to filter, prioritize and route your inbox. How to create labels and use them (including automatic labeling by the AI agent).

Using WhatsApp Catalogues

Let customers browse and buy inside WhatsApp: connect a Meta catalog to your number, show the catalogue icon and add-to-cart, and keep products in sync with auto push/pull and linking.

Managing Support Tickets: The Tickets List

The master view of every support ticket — columns (reference, subject, status, priority, agent, created, resolution), the ticket statuses, search and status/priority/tag filters, inline status/priority/assignment editing, opening a ticket in the Ticket Center, bulk delete, and how List/Center/Settings/Stats fit together.

WhatsApp Templates: The Complete Reference

Every single thing about building WhatsApp templates in eGrow — the templates list and Meta approval statuses, then each component in full: name & language, category (Marketing/Utility/Authentication), header (text/image/video/document/location), body with formatting and variables, footer, buttons (quick reply, URL static/dynamic, phone, copy code, flow), sample values, and special kinds (OTP zero/one/copy-tap, carousel, catalogue, limited-time offer, order details).

Making WhatsApp Calls in eGrow

How to place and receive native voice calls over WhatsApp from the eGrow inbox — how it works, the required customer calling-permission step, placing and receiving calls with the in-call panel (mute, hang up, duration), letting the AI Agent answer and place calls, troubleshooting, and how WhatsApp calls differ from VoIP.

WhatsApp Pricing: How Meta Charges Per Message

How WhatsApp's per-message pricing works — Meta bills per template you send by category (Marketing, Utility, Authentication), while replies inside the customer service window and free entry-point conversations are free. Covers what's paid vs free, how it appears in eGrow campaigns/automations/AI, tips to lower costs, and where to find your country's exact rate.