The Inbox Settings control how your inbox behaves โ how it handles carts, read receipts, AI-drafted replies, calling, and out-of-hours messages. Open them at https://v2.egrow.com/inbox/settings.
Orders & automation
- Create orders from WhatsApp carts โ when a customer sends their cart from your catalogue, eGrow creates the order automatically, so nothing is retyped.
- Send WhatsApp read receipts โ when you open a WhatsApp conversation, eGrow marks the latest incoming message as read, so the customer sees the blue ticks.
AI reply assistant
Turn on the AI reply assistant and pick one of your AI Agents. Then, in any conversation, tapping Generate in the composer writes a reply draft using that agent's instructions, knowledge, and tools. You always review and edit every draft before it sends โ it speeds you up without taking over. (You need at least one AI agent; create one under AI Agents first.)
WhatsApp calling
Configure calling per connection: set a timezone and the time slots (and holidays) when calls are handled. This manages calling availability for each WhatsApp number you've connected. (Requires a WhatsApp connection โ see Connect your WhatsApp account.)
Conversations & out-of-hours
- Reopen window (min) โ how long a closed conversation can be reopened before it's considered finished.
- Out of Business Hours โ automatically send one reply message (with an optional header) when a customer messages a connection outside your business hours, so they're never left with silence.
Tip: pair Create orders from carts with a connected catalogue and an automation that confirms new orders โ a customer can shop and order in WhatsApp with almost no manual work on your side.