Orders

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3 min read

Order stages management

Order stage management allows you to customize and organize your order workflow according to your business process. This guide explains how to add, match, rename, and delete stages within the order view, giving you full control over how orders move

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3 min read

Manage orders

The Orders section gives you full control over all customer orders in one centralized dashboard. From here, you can view, create, import, and export orders, track payment statuses, monitor order stages, and manage order details in real time. Powerful filters help you quickly find orders by payment type, status, pipeline, or assigned user, ensuring faster processing, better organization, and smoother order management across your business.

🏷️

2 min read

Creating Discounts in eGrow

Reduce prices to win customers: discount types (Amount off products, Buy X Get Y), code vs automatic methods, percentage/fixed value, what it applies to, rules, and the Active/Scheduled/Expired/Disabled statuses.

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2 min read

Adding Custom Fees to Orders

Add extra charges like a COD or packaging fee: set a title, choose percentage or fixed value, and toggle status. How fees differ from discounts and when to use each.

⬆️

2 min read

Creating Upsell Offers in eGrow

Raise your average order value with reusable offers: name, headline, apply mode (manual/auto), trigger type (all orders, order value, or trigger products), rewards, and how offers appear during confirmation.

🗂️

5 min read

The Order Centers, Explained

A guided map of all 11 Order Centers in eGrow: the journey an order takes from confirmation call to carrier payout, the exception paths, and which center handles each step.

🔁

6 min read

The Relaunch Center

Redirect parcels stuck in Failed Delivery to new customers ordering the same products, instead of shipping a brand-new parcel.