Every order you receive in eGrow moves through a lifecycle: it gets confirmed by phone, prepared and packed, handed to a carrier, delivered, and finally paid out. Instead of forcing your whole team to work out of one giant order list, eGrow splits that lifecycle into eleven Order Centers, all reachable from the Centers hub. Each center is a focused workspace that shows only the orders sitting at one point in the pipeline โ so your confirmation agents see only orders waiting for a call, your warehouse sees only orders to pack, and your finance person sees only money movements. Nobody scrolls past work that isn't theirs.
This article is the map. It walks through the journey a typical order takes, then gives you a short profile of each center with a link to its dedicated deep-dive guide.
The journey of an order
The five centers on the "happy path" mirror the life of a successful cash-on-delivery order:
- Confirmation โ a new order arrives and an agent calls the customer to confirm it (or marks it unreachable and schedules another attempt).
- Processing โ the confirmed order is picked, prepared, and packed.
- Shipping โ the parcel is handed to a carrier and travels toward the customer.
- Delivery โ the customer receives the parcel and pays the courier.
- Payouts โ the carrier remits the collected cash to you, and you reconcile what was actually paid against what was delivered.
Real operations are messier than that, so six more centers handle the exception paths: Follow-up for customers who asked to be called back later, Returns for parcels coming back to you, Exchange for customers swapping an item, Relaunch for confirmed orders that stalled before shipping, Out-of-Stock for orders you couldn't fulfill, and Transactions as the money ledger that sits alongside all of it.
Tip: The centers are views over the same orders, filtered by pipeline stage. When an agent moves an order to its next stage, it automatically disappears from one center's queue and appears in the next โ no manual handoff needed. To customize the stages themselves, see Order Stages Management.
Confirmation Center
The front door of your pipeline. It queues every order that has not yet been confirmed โ brand-new orders, customers who didn't answer, and orders scheduled for another call attempt. Your call-center agents live here: they dial the customer, verify the item, quantity, and address, and either confirm the order or record the failed attempt. Full guide: How the Confirmation Center Works.
Processing Center
Where confirmed orders wait to become parcels. Your warehouse or fulfillment staff work this queue: they pick the products, prepare and pack each order, and mark it ready for the carrier. Anything sitting here too long is revenue you have already won but not yet moved. Full guide: The Processing Center.
Shipping Center
Every parcel that has left your hands and is riding with a carrier. Operations staff use it to track shipments in transit, chase carriers on parcels that stopped moving, and spot delivery problems before the customer complains. Full guide: The Shipping Center.
Delivery Center
The finish line of the physical journey: orders the carrier has successfully delivered. This is where you verify completed deliveries and where the money side of the order begins, since delivered cash-on-delivery orders are what carriers owe you for. Full guide: The Delivery Center.
Payouts Center
Where delivered orders turn into money in your account. Whoever handles your finances uses it to reconcile carrier payouts: matching the cash a carrier remits against the orders it delivered, and catching missing or short payments. Full guide: Reconciling Carrier Payouts.
Transactions Center
The ledger view of your operation. Rather than a stage in the pipeline, it lists the individual money movements โ collections, fees, refunds, adjustments โ so finance can audit every dirham that flowed through your orders. Full guide: The Transactions Center.
Follow-up Center
A parking lot for orders whose customers said "call me back." Instead of clogging the confirmation queue, these orders wait here until their follow-up time comes due, and agents work them as a separate, deliberate call list. Full guide: The Follow-up Center.
Returns Center
Handles the reverse journey: orders the customer refused or sent back, from the moment a return starts until the parcel is back in your stock. Operations staff track returning parcels, receive them, and restock sellable items so inventory stays accurate. Full guide: Handling Returns & Exchanges.
Exchange Center
For customers who don't want their money back โ they want a different size, color, or item. The exchange queue tracks orders where an outbound replacement and an inbound return are in flight at the same time, so neither half gets lost. Full guide: The Exchange Center.
Relaunch Center
A recovery queue for confirmed orders that stalled during preparation โ the customer said yes, but the parcel never made it out the door. Instead of quietly losing those sales, your team re-contacts the customer and pushes the order back into motion. Full guide: The Relaunch Center.
Out-of-Stock Center
Where orders land when the product isn't available to ship. Keeping them in their own queue means they don't pollute your processing numbers, and once stock arrives you can release them back into the pipeline in one pass โ or cancel them cleanly. Full guide: The Out-of-Stock Center.
Tip: Open the Centers hub and pin the two or three centers your role actually uses. Most team members only ever need one queue โ that focus is the whole point of the design.