eGrow organizes your daily fulfilment work into Centers โ focused workspaces, each a queue of the orders that are at one particular step. Instead of hunting through a giant order list, your team opens the center for the job at hand and works only the orders that need it. Together, the centers follow one order from a new lead all the way to paid.
The order journey, center by center
- Confirmation โ confirm and validate new orders by calling the customer.
- Processing โ prepare and pack confirmed orders for shipment.
- Shipping โ hand packed orders off to your carriers.
- Delivery โ track orders on their way and update their status until they arrive.
- Payouts โ reconcile the money from delivered COD orders.
Alongside that main flow, a few centers handle the orders that don't go straight through:
- Follow-up โ chase orders that are stuck (no answer, waiting on payment, pending a reply).
- Out of Stock โ manage orders blocked by an unavailable item, and notify customers when it's back.
- Returns & Exchange โ process returned orders and approve exchanges.
- Relaunch โ resend returned orders to new customers to recover the sale.
- Transactions โ review and manage order payment transactions.
Tip: the centers mirror your order pipeline. Set your stages up well and orders flow into the right center automatically as they progress.