In cash-on-delivery, your delivery carriers collect the money from customers and pay it back to you later — minus their fees. The Payouts center is where you reconcile that money: matching what a carrier actually paid you against the orders they delivered, so nothing goes missing. Open it at https://v2.egrow.com/centers/payouts.
Importing a payout
When a carrier sends you a remittance (a payout statement or file), bring it into eGrow with the import flow. eGrow reads the payout and reconciles it against your delivered orders, so you can confirm you were paid the right amount for the right orders — and quickly spot any that are short or missing.
Why reconcile payouts
Without reconciliation it's easy to lose money in the gap between “delivered” and “paid” — an order marked delivered that the carrier never actually remitted, or a payout that doesn't add up. The Payouts center closes that gap by tying every carrier payment back to the orders it covers, giving you a clear, auditable view of the cash coming back into your business.
Tip: reconcile payouts on a regular schedule (for example weekly, per carrier). Small discrepancies are easy to chase down when they're fresh and hard to recover months later.
What's next
Combine payouts with Expenses and Analytics for the full money picture: what came in, what carriers paid back, and what you spent to get there.