Commissions let you reward your team automatically for the work that matters — a confirmed order, a delivered order, an upsell. You define the rules once, and eGrow calculates what each agent earns. Set them up under Settings → Users & Teams → Commissions (https://v2.egrow.com/settings/users-and-teams/commissions).
How commission rules work
A commission is built from rules. Click Create rule and set:
- Rule name — a label so you recognize it (for example Delivery Commission).
- Task type — the event that earns the commission, such as Order Delivered. The agent earns when that event happens on their order.
- Amount type — Fixed (a flat amount per task) or Percentage (a share of the order value).
- Amount — the number itself (the flat amount, or the percentage).
You can create several rules — for example a fixed amount per delivered order plus a percentage on upsells — and eGrow adds them up per agent.
Seeing what agents earn
Each agent's earned commission appears in their performance figures in Analytics (the Agent Performance report), so you always know who earned what over any period. That same view shows the delivery, return, and upsell rates the commission is rewarding.
Tip: commission on delivered orders (not just confirmed ones) aligns your team with what actually makes you money — it discourages confirming orders that later bounce back.
What's next
Commissions are one part of your money picture. Track what you spend in Expenses, and reconcile what carriers owe you in Payouts.