The Transactions Center

Every order has two stories: a fulfilment story — confirmed, packed, shipped, delivered — and a money story. The Transactions Center at https://v2.egrow.com/centers/transactions tells the money story. It is a searchable ledger of every payment transaction recorded against your orders — payments, refunds, adjustments, credits, and debits — with the tools to review each one, attach its receipt, correct it while it is still pending, and keep your books clean.

What counts as a transaction

A transaction is any money movement recorded on an order. eGrow distinguishes five types:

• Payment — money received from the customer for the order (the common case: the COD amount collected at delivery).
• Refund — money returned to the customer.
• Adjustment — a correction to the order's recorded amounts, such as a negotiated discount at the door.
• Credit — an amount credited in the customer's favor.
• Debit — an amount charged against the customer.

Each transaction also carries a status that drives what you can do with it:

• Pending (amber badge) — recorded but not settled; the only state in which a transaction can be edited.
• Completed (green badge) — settled and locked.
• Cancelled (red badge) — voided and locked; it can no longer be deleted either.
• A transaction that was removed keeps a Deleted badge in the list, so the trail stays visible.

The transactions table

Each row of the ledger shows, left to right:

• Order — the order number the transaction belongs to, highlighted as a link.
• Customer — the customer's name with their phone number underneath.
• Type — Payment, Refund, Adjustment, Credit, or Debit.
• Amount — the value, shown with the order's own currency symbol.
• Payment Method — how the money moved: Cash, Card, Bank Transfer, or whatever your team recorded.
• Status — the colored badge described above.
• Date — the transaction date and time. If a custom date was set on the transaction it is shown; otherwise the date it was recorded.
• Receipt — a receipt icon appears when a proof file is attached; clicking it opens the receipt in a new tab without opening the row.
• An actions menu (the three-dot button) with Edit and Delete.

Results are paginated (25 per page by default) with sticky controls at the bottom, and the refresh button at the top of the page reloads the list on demand.

Finding the transactions you need

Two controls sit above the table. The search box narrows the ledger as you type. Next to it, the status filter is a multi-select where you can combine Pending, Completed, and Cancelled in any way — check one, two, or all, or clear the selection entirely.

Step 1 — Open a transaction

Click any row (or choose Edit from its actions menu). A Transaction Details panel slides in from the side. At the top, the order number appears as a link — click it to jump to the full order page with its items, totals, and history. If a receipt is attached, a View receipt button opens it in a new tab.

Step 2 — Edit the details

While the transaction is Pending, every field is editable:

• Amount — the value of the transaction. This is the one required field; you cannot save without it.
• Title and Description — a short label and free-form notes for your records.
• Type — switch between Payment, Refund, Adjustment, Credit, and Debit.
• Status — move it from Pending to Completed once settled, or to Cancelled to void it.
• Payment Method — free text, for example Cash, Card, or Bank Transfer.
• Transaction date — pick the real date of the money movement from the calendar; leave it empty to keep the date and time it was recorded.
• Receipt — drag in a proof file: JPG, PNG, GIF, WebP, or PDF, up to 5 MB.

If the transaction is Completed, Cancelled, or Deleted, the panel shows an amber banner — "This transaction can only be edited while it is pending" — and the Save button stays disabled. The details remain fully readable.

Step 3 — Save, or delete

Click Save to apply your changes; the panel closes and the ledger refreshes. To remove a transaction entirely, use the trash button in the bottom-left corner of the panel, or Delete in the row's actions menu — eGrow always asks for confirmation first. Cancelled transactions cannot be deleted (they are already void, and keeping them preserves the audit trail), and deleted ones remain visible in the list with their Deleted badge.

Transactions vs. Payouts vs. Expenses

eGrow splits the money side of your business into three complementary views — knowing which is which keeps each one useful:

• Transactions (this center) — the individual payments, refunds, and corrections recorded on orders: the order-level ledger.
• Payouts — the cash your carriers actually remit for delivered COD orders, reconciled in bulk against the delivered-but-unpaid queue.
• Expenses — the money going out to run the business: ad budgets, carrier fees, salaries.

How the ledger feeds the rest of eGrow

The amounts recorded here are what the financial columns across the order centers are built on — an order's payment state and its outstanding amount reflect the transactions behind it, which is also what the Payouts queue uses to decide that a delivered order still has money due. Downstream, Analytics reads the same data for its revenue and collection reporting, and if you pay your team per order, Commissions completes the picture. A clean ledger here means every other number you look at is one you can trust.