This message appears when you try to add or edit a template in a language whose deletion is still being processed: "New [language] content can't be added while the existing [language] content is being deleted. Try again in 4 weeks or consider creating a new message template."
Why it happens
- A template can hold several language versions.
- When you request deletion of one language, that language is locked until the deletion completes.
- The lock normally lasts about four weeks.
Your options
- Wait for the deletion to finish, then add the language back to the same template.
- Create a new template with a different name if you need that language now.
- Use the other languages of the template in the meantime โ they are unaffected.
Good to know: This is a normal WhatsApp restriction, not a fault in your account or in eGrow.