Chat Widgets put a chat button on your website so visitors can message you directly โ and every conversation lands in your eGrow Inbox alongside WhatsApp and Instagram. Manage them at https://v2.egrow.com/inbox/chat-widgets.
Creating a widget
Click New Chat Widget and set it up:
- Display name โ the name shown at the top of the chat window.
- Welcome messages โ the greeting a visitor sees when they open the chat. You can add welcome messages per language so international visitors are greeted properly.
- Suggested messages โ quick-start buttons (each a short label + the message it sends) so a visitor can begin a conversation in one tap, e.g. “Track my order” or “Talk to sales.”
Installing it on your site
Each widget gives you an embed snippet โ a small piece of code. Paste it into your website's HTML (before the closing </body> tag) and the chat button appears on your site. Use the Test option to preview and try the widget before you publish it.
Tip: a couple of well-chosen suggested messages dramatically increase how many visitors start a chat โ lead with your most common questions.
What's next
Once conversations start arriving, handle them like any other chat โ with quick replies, labels, and even your AI Agent.