The Inbox is your shared, omnichannel conversation hub. Every message from your customers β WhatsApp, Instagram, and other connected channels β lands in one place, so your whole team can reply from a single screen instead of juggling phones and apps. Open it at https://v2.egrow.com/inbox.
Before you start
Connect at least one channel first β most teams start with WhatsApp. See Connect your WhatsApp account. Once connected, conversations begin flowing into the inbox automatically.
Finding your way around
- Conversation list β all your chats, newest activity first. Filter and search to find any customer fast.
- Conversation view β the full message history with a customer, where you read and reply.
- Customer & order context β alongside the chat you can see who the customer is and their orders, so you can answer without leaving the screen.
Replying faster
- Templates β approved WhatsApp message templates for common replies and notifications. See Create your first WhatsApp template.
- Quick replies β saved snippets you can drop into a chat in one click.
- Labels β tag conversations (for example: needs follow-up, complaint) to organize and filter them.
- Voice & media β send and receive images, documents, and voice messages.
Working as a team
Conversations can be assigned to the right agent automatically or by hand, so nothing gets missed and no two people reply to the same customer. Set the rules under conversation assignment.
Turn chats into sales
The inbox isn't just support β it's where COD orders happen. From a conversation you can create and confirm orders, send product links, and run WhatsApp campaigns. You can even hand routine conversations to an AI Agent that answers customers and takes orders 24/7.