WhatsApp Flows are interactive, form-like experiences you send inside a WhatsApp chat — a set of tappable screens that collect structured answers from the customer (for example: confirm an address, choose a variant, book a slot, or run a short survey). Instead of a long back-and-forth conversation, the customer fills in a clean mini-form right in WhatsApp. Manage them at https://v2.egrow.com/inbox/flows.
Creating a flow
- Click Create flow and give it a name, and optionally assign categories.
- Build its screens — each screen has a title and the fields the customer sees. Add as many screens as your flow needs with Add screen.
- Arrange the screens in the order the customer should move through them.
Test before you send
Use the Playground (https://v2.egrow.com/inbox/flows/playground) to preview and try your flow exactly as a customer would experience it, screen by screen, before you use it live.
Where flows fit
Flows are part of your Inbox toolkit, alongside templates and quick replies. Reach for a flow whenever you need structured input from the customer — anything cleaner as a form than as free-text chat.
Note: Flows use WhatsApp's official interactive-message feature, so they require a connected WhatsApp Business number. See Connect your WhatsApp account if you haven't set one up.