A connection is a channel you've linked to eGrow — a WhatsApp number, an Instagram account, or a website chat widget. The Connections page is where you see and manage all of them in one place. Open it at https://v2.egrow.com/inbox/connections.
What you manage here
For each connected channel you can review and configure:
- Profile — the business profile customers see for that channel.
- Entry points — the ways customers can start a conversation on it.
- Calling settings — per-connection calling availability (also configurable from Inbox Settings).
Search to find a connection quickly when you manage several numbers or accounts.
Adding a new connection
To connect a new channel, use the connect flow for that channel — for WhatsApp, see Connect your WhatsApp account. Once connected, it appears here and starts feeding conversations into your Inbox.
Tip: you can run several connections at once — for example separate WhatsApp numbers for sales and support — and assign each to the right team so conversations reach the people who should handle them.