Before troubleshooting anything else, check what Meta says about your number. Most "eGrow is not sending" reports turn out to be a number that is Restricted, Pending or Disabled.
Where to look
- Go to business.facebook.com/wa/manage and log in with the Business Manager that owns the WABA.
- Open WhatsApp Accounts in the left menu and select your WABA.
- Open the Phone Numbers tab β every connected number is listed with its status.
What each status means
- Connected β active, sending and receiving normally.
- Pending β setup or verification still running; wait for it to finish.
- Limited β messaging limit reached or the account is temporarily restricted.
- Disabled β banned for a policy violation.
- In Review β under review, for example after a migration or an appeal.
- Unverified / Verified β whether your business itself has been verified.
Good to know: Take a screenshot of this page when you contact support β it answers the first three questions any agent will ask.