Some WhatsApp problems can only be resolved by Meta directly. These are the official pages worth bookmarking โ going through them is far faster than waiting on a support ticket.
Account and WABA problems
- Account Quality dashboard โ restrictions, disabled accounts and appeals: business.facebook.com/accountquality
- Business Support Home โ tickets, live chat when available, case status: business.facebook.com/business/help
- WhatsApp Business Accounts help: facebook.com/business/help/1499554293524119
- Appeal a disabled account: facebook.com/help/contact/2026068680760273
Templates
- Template guidelines: developers.facebook.com โ message template guidelines
- Commerce & Business Policy: whatsapp.com/legal/business-policy
Good to know: When you appeal anything at Meta, describe what you changed rather than only asking to be reinstated โ appeals that show a corrected practice succeed far more often.