Meta lets only one Business Solution Provider manage a WhatsApp number at a time. This message means the number is currently attached to a WABA on another provider, and continuing will move it to eGrow.
Why you are seeing it
- The number was registered with a different BSP before.
- It was used in a test or demo environment with another provider.
- A colleague linked it previously without completing the migration.
What happens if you continue
- The number moves to eGrow.
- The previous provider loses access to it.
- Automations, templates and integrations built on the old provider stop working โ templates do not migrate.
- Your chat history in WhatsApp itself is not deleted.
Before you migrate
- Make sure nobody is still using the old platform for this number.
- Note the templates you will need, so they can be recreated and approved in eGrow.
- Have the 6-digit PIN ready โ you will be asked for it.
Good to know: The migration is reversible in principle (you can move the number back), but each move needs a fresh registration and template approval, so do it once, deliberately.