Inbox & Messaging

This number is registered on another Business Solution Provider

Your number is on another BSP. What migrating it to eGrow does, and what you lose on the old provider.

WhatsApp API error: "there were one or more errors related to your payment method"

Your WhatsApp messages fail with a payment-method error. Here is why Meta blocks them and how to fix it in Business Manager.

WhatsApp Business API message errors: the codes and what to do

The error codes Meta returns when a WhatsApp message fails — 131049, 131047, 131042, 131026 and the rest — with the fix for each.

WhatsApp Business API error: "Generic user error"

Meta returned a failure without saying why. Here are the six things that actually cause it and how to check each one.

WhatsApp Business API error (#131031): business account locked

Meta locked your WABA, so sending and number connection are blocked. Usually incomplete business information — most often a missing website.

WhatsApp Business API error (#131037): display name needs approval

Your number cannot send until Meta approves its display name. How to check the status and what to do if it was rejected.

WhatsApp API error (#133016): too many registration attempts

Meta blocked your number for 72 hours after too many registration attempts. Why the 6-digit PIN causes this and what to do now.

WhatsApp Business API error: template rejected

Meta rejected your message template, so the automations using it stop. Why templates get rejected and how to get them approved.

WhatsApp error: "Message template language is being deleted"

You cannot add content in a language that is being deleted from a template. The wait is about four weeks — or create a new template.

Error linking a new WhatsApp number: "(#100) invalid parameter"

Almost always means your WhatsApp account is still under review at Meta. You cannot link a new number until the review finishes.

WhatsApp Connection Methods: Direct API Linking vs Coexistence (QR Scan)

The two official ways to connect WhatsApp to eGrow compared — why direct API linking is the best choice, and the real problems and limitations of the coexistence method.

Using a number that is already on the WhatsApp app

A number cannot be on the WhatsApp app and the Business API at the same time. Your options, including coexistence.

How to fix the "Pending" status on a new WABA

A WABA stuck in Pending cannot be linked to eGrow. Nearly always incomplete Business Portfolio information — especially the website.

WABA disabled: breach of WhatsApp's Terms of Acceptable Use

Meta disabled the account for policy violations. What triggers it, what happens next, and how to appeal.

Is my WhatsApp number at risk of suspension with eGrow?

eGrow uses the official Meta WhatsApp Business API. The real risk comes from unofficial tools — and from how you message, not from automation itself.

How to check your WhatsApp number status in Meta

Where to see whether your number is Connected, Pending, Limited, Disabled or In Review — and what each status means.

How to check your WhatsApp messaging limit (WABA tiers)

How many unique customers you can message in 24 hours, where to see your tier, and how to move up.

How to remove your WhatsApp number from Meta Business Manager

Step-by-step removal of a number previously linked to eGrow, so it can be used elsewhere.

Official Meta links for WhatsApp Business problems

The Meta pages that actually resolve WABA restrictions, disabled accounts, rejected templates and appeals.

Inbox

The Inbox section in eGrow is a centralized communication hub that allows businesses to manage all customer conversations in one place. It brings together messages from channels such as WhatsApp, enabling teams to respond faster, stay organized, and never miss an important customer interaction.

Create Your First WhatsApp Template in eGrow

With eGrow, creating and managing WhatsApp message templates has never been easier. Templates allow you to automate communication, keep messages consistent, and save time while interacting with your customers.

How to Launch a WhatsApp Campaign in eGrow

WhatsApp campaigns in eGrow allow you to send bulk messages to your customers using approved WhatsApp templates. This guide walks you through the steps to create, schedule, and launch a WhatsApp campaign, then track its performance from your dashboard.

eGrow Messaging Pricing: Utility vs Marketing Messages Explained

Clear and transparent pricing is essential for any business using WhatsApp automation. With eGrow, message costs are simple, predictable, and aligned with real business use cases. This article explains the difference between Utility and Marketing messages, how they are used, and how much they cost on the eGrow platform.

How to link Your Whatsapp Business app number to eGrow

Connect Your WhatsApp Account in eGrow

Learn how to connect your WhatsApp Business number to eGrow V2 using Meta’s official WhatsApp Cloud API.

Getting to Know Your Inbox

Your omnichannel inbox for WhatsApp, Instagram and more — reply from one place, use templates, quick replies and labels, assign conversations, and turn chats into orders.

Using WhatsApp Flows in eGrow

Send interactive, form-like screens inside WhatsApp to collect structured answers. How to create a flow, build its screens, and test it in the playground.

Using Quick Replies in the Inbox

Save common messages your team can send in one tap: title, message, an optional /shortcut, and attachments — plus how to filter them by team and connection.

Inbox Settings Explained

Configure how your inbox works: create orders from WhatsApp carts, send read receipts, the AI reply assistant, per-connection WhatsApp calling, reopen window, and out-of-hours auto-replies.

Using WhatsApp Catalogues

Let customers browse and buy inside WhatsApp: connect a Meta catalog to your number, show the catalogue icon and add-to-cart, and keep products in sync with auto push/pull and linking.

Organizing Conversations with Labels

Tag conversations with colored labels to filter, prioritize and route your inbox. How to create labels and use them (including automatic labeling by the AI agent).

Adding a Website Chat Widget

Put a chat button on your website that feeds conversations into eGrow: set a display name, welcome and suggested messages, then install the embed snippet.

Managing Your Inbox Connections

See and manage every connected channel — WhatsApp, Instagram, chat widgets — in one place: profile, entry points, and calling settings, plus how to add a new connection.

Managing Support Tickets: The Tickets List

The master view of every support ticket — columns (reference, subject, status, priority, agent, created, resolution), the ticket statuses, search and status/priority/tag filters, inline status/priority/assignment editing, opening a ticket in the Ticket Center, bulk delete, and how List/Center/Settings/Stats fit together.

WhatsApp Templates: The Complete Reference

Every single thing about building WhatsApp templates in eGrow — the templates list and Meta approval statuses, then each component in full: name & language, category (Marketing/Utility/Authentication), header (text/image/video/document/location), body with formatting and variables, footer, buttons (quick reply, URL static/dynamic, phone, copy code, flow), sample values, and special kinds (OTP zero/one/copy-tap, carousel, catalogue, limited-time offer, order details).

Making WhatsApp Calls in eGrow

How to place and receive native voice calls over WhatsApp from the eGrow inbox — how it works, the required customer calling-permission step, placing and receiving calls with the in-call panel (mute, hang up, duration), letting the AI Agent answer and place calls, troubleshooting, and how WhatsApp calls differ from VoIP.

WhatsApp Pricing: How Meta Charges Per Message

How WhatsApp's per-message pricing works — Meta bills per template you send by category (Marketing, Utility, Authentication), while replies inside the customer service window and free entry-point conversations are free. Covers what's paid vs free, how it appears in eGrow campaigns/automations/AI, tips to lower costs, and where to find your country's exact rate.