Search results for "ai agent"

📄

12 min read

Building an AI Agent for WhatsApp, Instagram, and More

A complete guide to creating and configuring an eGrow AI Agent that chats with customers on WhatsApp, Instagram, and other channels — searching your products, taking and managing orders, answering voice calls, using your knowledge base, and following your own rules.

🤖

6 min read

Building a Standalone AI Agent (Event-Triggered Automation)

A complete guide to eGrow standalone AI Agents — event-triggered automations powered by AI reasoning. Write plain-language instructions, choose webhook triggers, grant integrations and modules, use Enhance-with-AI, and review run history.

📞

3 min read

How the Confirmation Center Works

Confirm COD orders before they ship. Learn how agents call customers, record outcomes (confirmed, cancelled, no answer, reschedule), and how each outcome moves the order forward.

📄

7 min read

Managing Products: The List, Creating & Every Detail Option

The complete guide to eGrow's Products area — the list (status tabs, search, filters, import/export, pull, bulk actions, AI visibility), creating a product, and every option on the form and detail page: title, status, category, description, media, payment requirement, tags, link, inventory (SKU/barcode/locations/backorder), pricing (price/compare-at/cost/profit/margin), variants, connections, and pull/push sync.

🖥️

6 min read

Screen Recording: Monitoring Your Team's Work

Record your agents' screens while they work in eGrow for quality, coaching, and accountability — configure the policy (required vs optional, browser tab vs full screen, clip length, retention, targeting), watch agents live, and review, download, or delete recordings.

🧪

6 min read

Using the API Playground (Developer Settings)

An interactive sandbox for eGrow's developer API — pick an action (Send message, Add order, Update stage), fill a form, and get a ready-to-copy cURL or GraphQL request you can Run and see the live response. Covers every action, the request/response pane, and moving from Playground to production with your Personal API Key.

💸

2 min read

Setting Up Commissions

Reward your team automatically with commission rules: rule name, task type (e.g. Order Delivered), amount type (fixed or percentage), and where each agent\x27s earnings appear.

🎫

5 min read

Managing Support Tickets: The Tickets List

The master view of every support ticket — columns (reference, subject, status, priority, agent, created, resolution), the ticket statuses, search and status/priority/tag filters, inline status/priority/assignment editing, opening a ticket in the Ticket Center, bulk delete, and how List/Center/Settings/Stats fit together.

📊

3 min read

Understanding Your Analytics & Reports

A tour of every eGrow report — Orders, Confirmations (Speed/Quality/Queue Health), Agent Performance, Shipping, Products, Inbox, Teams, Presence, and UTM — and the real metrics each one shows.

☎️

6 min read

Making Calls with VoIP in eGrow

The complete guide to eGrow's built-in VoIP calling — connect your own SIP provider (WebSocket, SIP domain/credentials, caller ID, STUN/TURN), test the line, make and receive click-to-call calls with the in-call widget (mute, hang up, duration), review the call history, and how VoIP powers the Confirmation Center (including agent-only call recording).

🚀

3 min read

Getting Started with eGrow: Your First Steps

New to eGrow? This is your starting point — six steps to set up your account, connect your store, build your pipeline and catalog, connect WhatsApp, and invite your team.

📲

2 min read

The Follow-up Center

Chase stuck orders — no answer, waiting on payment, pending a reply — and follow up by call or message until each one moves forward.

💬

2 min read

Getting to Know Your Inbox

Your omnichannel inbox for WhatsApp, Instagram and more — reply from one place, use templates, quick replies and labels, assign conversations, and turn chats into orders.

⬆️

2 min read

Creating Upsell Offers in eGrow

Raise your average order value with reusable offers: name, headline, apply mode (manual/auto), trigger type (all orders, order value, or trigger products), rewards, and how offers appear during confirmation.

⚙️

2 min read

Inbox Settings Explained

Configure how your inbox works: create orders from WhatsApp carts, send read receipts, the AI reply assistant, per-connection WhatsApp calling, reopen window, and out-of-hours auto-replies.

🏷️

2 min read

Organizing Conversations with Labels

Tag conversations with colored labels to filter, prioritize and route your inbox. How to create labels and use them (including automatic labeling by the AI agent).

📄

10 min read

How eGrow Helps You Organize Orders in One Dashboard

Managing orders from WhatsApp or other channels can get confusing when everything is spread across chats and files. With eGrow, all your orders are centralized in one dashboard, making it easy to track, assign, and update each order from one place. Follow these simple steps to organize your orders efficiently.

📊

2 min read

A Quick Tour of Your eGrow Dashboard

Get oriented: what your dashboard shows (orders overview, orders by stage, key stats), the "stages not matched" prompt, and how to find your way around eGrow.

💬

2 min read

Adding a Website Chat Widget

Put a chat button on your website that feeds conversations into eGrow: set a display name, welcome and suggested messages, then install the embed snippet.

💬

9 min read

WhatsApp Templates: The Complete Reference

Every single thing about building WhatsApp templates in eGrow — the templates list and Meta approval statuses, then each component in full: name & language, category (Marketing/Utility/Authentication), header (text/image/video/document/location), body with formatting and variables, footer, buttons (quick reply, URL static/dynamic, phone, copy code, flow), sample values, and special kinds (OTP zero/one/copy-tap, carousel, catalogue, limited-time offer, order details).