Search results for "shipping"

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6 min read

Geography: Provinces, Cities, Areas, Sources & Shipping Rates

The complete guide to eGrow's Geography settings — the location hierarchy (provinces, cities, areas), bulk CSV import, City Sources, City Corrections, and setting shipping cost and price at global, per-carrier, and per-city levels.

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2 min read

The Shipping Center

Hand packed orders off to your carriers — get each ready for pickup, with tracking created automatically when a carrier is connected.

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5 min read

Managing Your Own Delivery Team (In-House Couriers)

Run deliveries with your own in-house couriers instead of a third-party carrier — set it up in Settings → Shipping, ship orders to "My Couriers", and let each courier update their parcels' status from their phone.

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4 min read

City Corrections: Fixing Carrier City Names

Carriers only accept city names they recognize. City Corrections auto-rewrite misspelled cities into each carrier exact spelling before the parcel is created, per shipping company, with auto-flagging and a Needs-correction queue.

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3 min read

How to Integrate Ameex with eGrow

Integrating your Ameex shipping account with eGrow allows you to send orders directly to Ameex and manage deliveries from one place. Follow the steps below to connect your Ameex account securely.

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10 min read

How to Customize Ready-Made Automation Templates on eGrow

Installing a template is just the first step. To truly make eGrow work for you, you need to tailor it to your specific business rules. Whether you want to change when a parcel is sent to your carrier or how that parcel is handled (like allowing the customer to open the package before paying), customization is key.

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3 min read

How to Automatically Send a Parcel Through Ozon Express in eGrow

With eGrow’s ready-made automation templates, you can automatically send your orders to Ozon Express as soon as they reach the correct stage in your pipeline. This eliminates manual parcel creation and ensures your shipping process runs smoothly and instantly. In this guide, you’ll learn how to install and activate the Ozon Express automation in just a few clicks.

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2 min read

The Processing Center

Prepare confirmed orders for shipment: pick and pack each order and mark it ready so it moves on to shipping.

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3 min read

How to Integrate Cathedis with eGrow

This guide explains how to connect your Cathedis courier account to eGrow so you can send parcels directly from your dashboard and automate your shipping process.

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3 min read

Understanding Your Analytics & Reports

A tour of every eGrow report — Orders, Confirmations (Speed/Quality/Queue Health), Agent Performance, Shipping, Products, Inbox, Teams, Presence, and UTM — and the real metrics each one shows.

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3 min read

How to Integrate Zakrix Express with eGrow

Integration with Zakrix Express shipping API for parcel creation, tracking, and delivery note management.

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12 min read

Building an AI Agent for WhatsApp, Instagram, and More

A complete guide to creating and configuring an eGrow AI Agent that chats with customers on WhatsApp, Instagram, and other channels — searching your products, taking and managing orders, answering voice calls, using your knowledge base, and following your own rules.

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3 min read

Getting Started with eGrow: Your First Steps

New to eGrow? This is your starting point — six steps to set up your account, connect your store, build your pipeline and catalog, connect WhatsApp, and invite your team.

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3 min read

How to Automatically Send a Parcel Through Mille Colis in eGrow

With eGrow automation templates, you can automatically send your orders to Mille Colis when they reach a specific stage in your sales pipeline. This eliminates manual parcel creation and speeds up your fulfillment process.

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2 min read

The Relaunch Center

Turn returned or failed orders back into sales by resending them to a new customer, instead of writing off the stock.

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2 min read

The Order Centers, Explained

Meet eGrow\x27s Centers — focused queues for each step of the order journey (Confirmation, Processing, Shipping, Delivery, Payouts) plus Follow-up, Out-of-stock, Returns, Relaunch and Transactions.

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3 min read

How the Confirmation Center Works

Confirm COD orders before they ship. Learn how agents call customers, record outcomes (confirmed, cancelled, no answer, reschedule), and how each outcome moves the order forward.

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2 min read

How eGrow Automations Work

The no-code automation engine explained: triggers, modules (actions & searches), and connections; a 100+ app library with standardized capabilities; and ready-made templates.

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3 min read

How to Integrate Vitex with eGrow

Integrating Vitex with eGrow allows you to send your orders directly to the courier without manual data entry. Once connected, you’ll be able to create parcels and manage shipments directly from your eGrow dashboard. Follow the steps below to connect your Vitex account.

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5 min read

How to Integrate Coliix with eGrow

Integration with Coliix courier/logistics platform API to create shipments, track parcels, list rates, etc.