Once an order has been confirmed with the customer, it still has to be picked, packed, and made ready before a carrier can take it. The Processing Center is the workspace for exactly that step in your COD workflow: it serves your team every confirmed order that is waiting to be prepared, one at a time, so the warehouse always knows what to pack next. Open it at https://v2.egrow.com/centers/processing.
Before you begin
- The Processing Center is one stop on the order journey. If you have not yet read The Order Centers, Explained, start there for the full map.
- Orders arrive here after they are confirmed in the Confirmation Center.
- To move orders out of this center you need at least one order stage in the dispatching step of your pipeline. You can create stages under Settings β Stages.
What arrives in the Processing Center
The info card at the top of the page explains the center's job and shows colored badges for the global stages it covers: the processing step (orders that were just confirmed and are waiting to be prepared) and the dispatching step (orders already packed and marked ready). Hover over a badge to see a tooltip explaining that stage. Any order whose current stage belongs to one of these steps is part of this center's work.
Note: unlike the table-based centers, the Processing Center is a queue. It hands you one order at a time, newest first, so packers can work heads-down without picking and choosing from a list.
The stats cards
Two cards at the top track your team's packing pace:
- Processed β how many orders were marked ready today (the big green number), with a breakdown underneath for yesterday, the last 7 days, and the last 30 days.
- Pending β how many orders are still waiting to be prepared today (in amber).
Every time you dispatch an order, the Processed count goes up by one and Pending goes down by one, so you can watch the backlog shrink in real time.
Everything you see on an order
The main column shows the full order file, so the packer never has to open another page:
- Customer header β the customer's avatar and name, their phone number, a badge with how many orders they have placed before, and a Via badge showing the sales channel the order came from. If the customer has been blocked, a red ban icon appears on their avatar; if the order has no customer attached, the header says No Customer in red. On the right you see the order number, the order's current stage as a colored pill, and the creation date.
- Products β the exact items, variants, quantities, and prices to pick and pack, plus the order's totals: subtotal, discounts, shipping fee, amount paid, and the amount due to collect on delivery (COD). Click any product to open its full details in a slideover without leaving the queue. You can also add products or custom items if the order needs a correction.
- Notes β read notes left by the confirmation agent and add your own (a substitution, a missing item, a special instruction for the carrier).
- Customer & shipping address β the complete delivery address form (country, city, district, street, house number, GPS coordinates, and more). If something is missing or wrong, fix it here and save before the parcel goes out.
- Customer lifetime β this customer's history at a glance: total, confirmed, delivered, and returned orders. A customer who returns often may deserve an extra check before you ship.
- Orders history β the customer's other orders, in case this shipment should be combined or cross-checked.
- Shipping and timeline β the order's shipping details and a full activity timeline of everything that has happened to it.
The dispatch panel
The sticky panel on the right is your control board:
- A greeting card shows who is logged in and how many orders are waiting in the queue.
- The Dispatch card lists a button for every stage you have created in the dispatching step, under the heading Move Order To. Each button shows the stage's color dot and name β for example you might have one dispatching stage per carrier, or per pickup day.
- Skip Order loads the next order without changing the current one (there is also a skip button at the top of the page). Skipped orders stay pending and come back around later.
When the order is packed, click the stage you want to send it to. eGrow moves the order, shows a confirmation toast ("Order Moved To β¦"), updates the counters, and immediately loads the next order in the queue.
Important: if the Dispatch card says No Dispatching stages configured, you cannot move orders out of this center yet. Create at least one stage in the dispatching step under Settings β Stages first.
Tip: use Skip for orders you cannot pack right now β an item you need to fetch from another shelf, or a question for the confirmation team. The queue keeps flowing and the order will be served again.
Day-to-day workflow
- Open the Processing Center; the oldest unfinished work is served automatically, one order at a time.
- Read the order: items, quantities, notes, and address. Confirm what you are packing matches the screen.
- Pick the items, pack the parcel, and label it with the order number.
- Click the appropriate dispatching stage under Move Order To.
- Repeat until the empty state appears β No Orders Found with a Refresh button β which means the queue is clear.
Where orders go next
Marking an order ready places it in a dispatching stage: it is packed and waiting for a carrier. From there it enters the Shipping Center, where your team creates the parcel with the carrier and hands it over; after that its journey continues in the Delivery Center until it reaches the customer.
For more on this part of the journey, browse the Shipping & Delivery category.