Search results for "whatsapp"

📄

10 min read

Order Auto Confirmation via Whatsapp

WhatsApp Order Confirmation Automation is a system that automatically sends a confirmation message to customers immediately after they place an order. Instead of manually contacting each customer, the process is fully automated, fast, and reliable—ensuring every order is confirmed without delay.

📄

3 min read

Connect Your WhatsApp Account in eGrow

Learn how to connect your WhatsApp Business number to eGrow V2 using Meta’s official WhatsApp Cloud API.

💬

9 min read

WhatsApp Templates: The Complete Reference

Every single thing about building WhatsApp templates in eGrow — the templates list and Meta approval statuses, then each component in full: name & language, category (Marketing/Utility/Authentication), header (text/image/video/document/location), body with formatting and variables, footer, buttons (quick reply, URL static/dynamic, phone, copy code, flow), sample values, and special kinds (OTP zero/one/copy-tap, carousel, catalogue, limited-time offer, order details).

📄

3 min read

How to Launch a WhatsApp Campaign in eGrow

WhatsApp campaigns in eGrow allow you to send bulk messages to your customers using approved WhatsApp templates. This guide walks you through the steps to create, schedule, and launch a WhatsApp campaign, then track its performance from your dashboard.

📄

12 min read

Building an AI Agent for WhatsApp, Instagram, and More

A complete guide to creating and configuring an eGrow AI Agent that chats with customers on WhatsApp, Instagram, and other channels — searching your products, taking and managing orders, answering voice calls, using your knowledge base, and following your own rules.

⚙️

2 min read

Inbox Settings Explained

Configure how your inbox works: create orders from WhatsApp carts, send read receipts, the AI reply assistant, per-connection WhatsApp calling, reopen window, and out-of-hours auto-replies.

🚀

3 min read

Getting Started with eGrow: Your First Steps

New to eGrow? This is your starting point — six steps to set up your account, connect your store, build your pipeline and catalog, connect WhatsApp, and invite your team.

💬

2 min read

Getting to Know Your Inbox

Your omnichannel inbox for WhatsApp, Instagram and more — reply from one place, use templates, quick replies and labels, assign conversations, and turn chats into orders.

🧩

2 min read

Using WhatsApp Flows in eGrow

Send interactive, form-like screens inside WhatsApp to collect structured answers. How to create a flow, build its screens, and test it in the playground.

🤖

6 min read

Building a Standalone AI Agent (Event-Triggered Automation)

A complete guide to eGrow standalone AI Agents — event-triggered automations powered by AI reasoning. Write plain-language instructions, choose webhook triggers, grant integrations and modules, use Enhance-with-AI, and review run history.

📄

3 min read

Create Your First WhatsApp Template in eGrow

With eGrow, creating and managing WhatsApp message templates has never been easier. Templates allow you to automate communication, keep messages consistent, and save time while interacting with your customers.

📄

5 min read

Inbox

The Inbox section in eGrow is a centralized communication hub that allows businesses to manage all customer conversations in one place. It brings together messages from channels such as WhatsApp, enabling teams to respond faster, stay organized, and never miss an important customer interaction.

🛒

2 min read

Using WhatsApp Catalogues

Let customers browse and buy inside WhatsApp: connect a Meta catalog to your number, show the catalogue icon and add-to-cart, and keep products in sync with auto push/pull and linking.

📄

3 min read

eGrow Messaging Pricing: Utility vs Marketing Messages Explained

Clear and transparent pricing is essential for any business using WhatsApp automation. With eGrow, message costs are simple, predictable, and aligned with real business use cases. This article explains the difference between Utility and Marketing messages, how they are used, and how much they cost on the eGrow platform.

🔗

2 min read

Managing Your Inbox Connections

See and manage every connected channel — WhatsApp, Instagram, chat widgets — in one place: profile, entry points, and calling settings, plus how to add a new connection.

📄

10 min read

How eGrow Helps You Organize Orders in One Dashboard

Managing orders from WhatsApp or other channels can get confusing when everything is spread across chats and files. With eGrow, all your orders are centralized in one dashboard, making it easy to track, assign, and update each order from one place. Follow these simple steps to organize your orders efficiently.

📄

10 min read

Introduction to automation

Automation is the process of setting up rules that make your system take certain actions automatically. it has become one of the most powerful tools in modern e-commerce. Whether you're managing orders, sending follow-up messages, or coordinating with your team, automation allows you to handle repetitive tasks automatically so you can focus on what matters: growing your business.

⚡

2 min read

Using Quick Replies in the Inbox

Save common messages your team can send in one tap: title, message, an optional /shortcut, and attachments — plus how to filter them by team and connection.

🧪

6 min read

Using the API Playground (Developer Settings)

An interactive sandbox for eGrow's developer API — pick an action (Send message, Add order, Update stage), fill a form, and get a ready-to-copy cURL or GraphQL request you can Run and see the live response. Covers every action, the request/response pane, and moving from Playground to production with your Personal API Key.

🏷️

2 min read

Creating Discounts in eGrow

Reduce prices to win customers: discount types (Amount off products, Buy X Get Y), code vs automatic methods, percentage/fixed value, what it applies to, rules, and the Active/Scheduled/Expired/Disabled statuses.