Welcome to eGrow π — the all-in-one platform for running a cash-on-delivery (COD) e-commerce business. From one place you'll manage orders, your product catalog, customer conversations on WhatsApp and Instagram, confirmation calling, shipping with your delivery carriers, and powerful automations and AI that do the repetitive work for you.
This guide is your starting point. Follow the six steps below in order and you'll have a working setup in well under an hour. Each step links to a detailed guide — and to the exact place in eGrow where you do it.
Tip: eGrow shows a setup checklist when you first sign in. You can follow along there, or use this guide as your map. You don't have to finish everything at once — do the essentials first and come back for the rest.
Step 1 β Set up your account & profile
Start by completing your profile, choosing your workspace language, and securing your account. It only takes a minute and makes everything after it smoother.
π Read: Set Up Your Account, Profile & Language
Step 2 β Connect your store & tools
Bring your existing store and tools into eGrow so your orders and products flow in automatically. eGrow connects to Shopify, WooCommerce, Google Sheets, and 100+ other apps.
Do it at https://v2.egrow.com/integrations. π Read: How to connect new integrations · Integrate Shopify
Step 3 β Set up your order pipeline
Your order pipeline is the set of stages every order moves through (for example: New → Confirmed → Shipped → Delivered). Setting this up early means your orders and dashboard stay organized from day one. If eGrow shows a “stages not matched” prompt on your dashboard, this is what it's asking you to configure.
Do it at https://v2.egrow.com/settings/order-pipeline/stages. π Read: Order stages management
Step 4 β Add your products
Build your catalog so your team — and eGrow's AI — can find items, quote prices and stock, and create orders. If you connected a store in Step 2, your products may already be imported; otherwise add them manually or by import.
Do it at https://v2.egrow.com/products. π Read: Managing products
Step 5 β Connect WhatsApp
Bring your customer conversations into eGrow's shared inbox. Connecting WhatsApp lets you reply to customers, send templates and campaigns, confirm orders by chat, and even let an AI agent handle messages.
Do it at https://v2.egrow.com/integrations/whatsapp. π Read: Connect your WhatsApp account
Step 6 β Invite your team
Add the people who work with you and control exactly what each of them can see and do using teams and permissions.
Do it at https://v2.egrow.com/settings/users-and-teams/users. π Read: Managing Users & Teams
You're set up β what's next?
With the essentials in place, these are the features that make eGrow powerful. Explore them whenever you're ready:
- Confirm your orders β use the Confirmation & Call Center to call and confirm COD orders before they ship.
- Connect a delivery carrier β link your shipping company and send parcels (manually or automatically). See Shipping & Delivery.
- Automate the busywork β build no-code workflows that confirm orders, sync sheets, and push parcels to carriers. See Automations.
- Add an AI Agent β let an assistant answer customers and take orders on WhatsApp 24/7. See AI Agent.
- Run campaigns β send WhatsApp broadcasts to your customers. See Inbox & Messaging.
Take it one step at a time. Everything you set up here keeps working in the background so you can focus on selling. π