eGrow has built-in VoIP calling, so your agents can call customers directly from the app โ no separate phone or SIM needed. Every call is tied to the order or conversation it belongs to and logged automatically, which is exactly what you want for confirming COD orders and following up with customers.
What you can do with it
- Click to call โ start a call straight from an order, a customer profile, or a conversation in the inbox. No copying numbers.
- Receive calls โ incoming calls pop up as a notification inside eGrow so agents can answer without leaving their work.
- Call history โ every call is recorded in a history you can review, so you always know who was contacted and when.
- Confirm orders by phone โ VoIP powers the Confirmation Center, letting agents call and record the outcome in one flow.
Setting it up
Turn on and configure calling under Settings → VoIP (https://v2.egrow.com/settings/voip). The first time you use it, eGrow walks you through a quick setup. VoIP is available on plans that include calling โ if you don't see it, check your plan under Settings → Plan.
Tip: make sure your browser has permission to use your microphone, and use a headset for clearer calls. Agents who take lots of calls will notice the difference.
What's next
With calling ready, put it to work in the Confirmation Center to confirm your COD orders before they ship.