Confirmation & Call Center

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3 min read

Call center management

Configure your call center workflow to ensure smooth and efficient order handling. In this section, you can set the number of call retries, adjust waiting times between attempts, and define what happens to orders that cannot be reached. These settings help automate call center operations, reduce manual work, and ensure that unresponsive orders are routed to the correct stage for follow-up or closure.

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3 min read

How the Confirmation Center Works

Confirm COD orders before they ship. Learn how agents call customers, record outcomes (confirmed, cancelled, no answer, reschedule), and how each outcome moves the order forward.

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2 min read

Making Calls with VoIP in eGrow

Call customers directly from eGrow with built-in VoIP — click-to-call from orders and chats, receive incoming calls, review call history, and confirm COD orders by phone.

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2 min read

The Follow-up Center

Chase stuck orders — no answer, waiting on payment, pending a reply — and follow up by call or message until each one moves forward.