Confirmation & Call Center
Confirm COD orders and run your calling workflows.
Call center management
Configure your call center workflow to ensure smooth and efficient order handling. In this section, you can set the number of call retries, adjust waiting times between attempts, and define what happens to orders that cannot be reached. These settings help automate call center operations, reduce manual work, and ensure that unresponsive orders are routed to the correct stage for follow-up or closure.
How the Confirmation Center Works
Confirm COD orders before they ship. Learn how agents call customers, record outcomes (confirmed, cancelled, no answer, reschedule), and how each outcome moves the order forward.
Making Calls with VoIP in eGrow
The complete guide to eGrow's built-in VoIP calling — connect your own SIP provider (WebSocket, SIP domain/credentials, caller ID, STUN/TURN), test the line, make and receive click-to-call calls with the in-call widget (mute, hang up, duration), review the call history, and how VoIP powers the Confirmation Center (including agent-only call recording).
The Follow-up Center
Rescue failed deliveries with guided recovery calls: recorded calls, WhatsApp templates, outcomes, and automatic scheduling of the next attempt.
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