The Out of Stock Center handles orders that can't ship because an item is unavailable โ and, just as importantly, wins those sales back when the item returns. Open it at https://v2.egrow.com/centers/out-of-stock.
Managing blocked orders
When an order contains an item you're out of, it lands here so you can decide what to do: wait for stock, swap the item, or cancel the order. Nothing ships short or gets forgotten.
Back-in-stock notifications
The center's real power is re-capturing demand. When a product is available again, you can message every customer whose order was waiting on it:
- Manual โ pick the restocked product, and eGrow messages the waiting customers who have a valid phone number (it even names the campaign for you, e.g. Back In Stock โ {product} โ {date}).
- Automatic restock notifications โ switch to Auto and add rules. Each rule has a product scope (a specific product, a specific variant, or any product); when a product in scope comes back in stock, eGrow automatically messages the waiting customers โ no manual step.
Tip: set an automatic rule with scope “any product” so every restock triggers a notification. It's one of the easiest ways to recover sales you'd otherwise lose to stockouts.
What's next
Keep stock accurate with inventory rules and low-stock alerts so fewer orders end up blocked in the first place.