Delivery is the moment a cash-on-delivery sale turns into real money — or into a return. The Delivery Center is where you watch every order that's on its way to a customer and keep its status up to date until it arrives. Open it at https://v2.egrow.com/centers/delivery.
How the Delivery Center works
The center gathers all your in-transit orders so you can monitor them in one place rather than checking each carrier separately. For every order you see the customer, their history, and the parcel's current delivery status.
How the status updates depends on the carrier:
- Integrated carriers with tracking — the delivery status flows in from the carrier automatically, so you always see where the parcel is (out for delivery, delivered, failed attempt, returning).
- Your own fleet — you advance each order's status yourself as your drivers deliver, keeping your own deliveries as visible as carrier ones.
Acting on what you see
The value of the Delivery Center is catching trouble early. When you spot a parcel that's stuck in transit, a failed delivery attempt, or a customer who won't answer the driver, you can act before the order is lost:
- Send stuck or unreachable orders to the Follow-up Center to chase the customer.
- When a parcel comes back, it moves on to Returns — and from there you can relaunch it to a new customer.
- Delivered orders move toward Payouts, where you reconcile the cash the carrier collected.
Tip: keep an eye on your delivery and return rates by city in Analytics. A region that fails to deliver far more than others usually points to an address-quality or confirmation problem you can fix upstream — often in the Geography settings.