Management

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3 min read

Order stages management

Order stage management allows you to customize and organize your order workflow according to your business process. This guide explains how to add, match, rename, and delete stages within the order view, giving you full control over how orders move

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3 min read

Setup your sales channel

The Sales Channels section allows you to manage all the platforms through which your orders are received—such as online stores, marketplaces, or external integrations. From here, you can set a default sales channel for the system, create new channels, and organize them for better tracking and reporting. This page provides an overview of all existing channels, including their names, linked stores, and creation or update dates. When no channels are added yet, the section remains empty until you create your first sales channel through the New Sale Channel button.

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3 min read

Team management

Comprehensive resources designed to help teams work smarter and collaborate more effectively. This category covers best practices for communication, coordination, team development, and building a positive work culture. Explore guides and insights that support stronger teamwork, higher productivity, and sustainable growth across your organization.

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3 min read

Create and manage your stores

Manage all your stores seamlessly from a single dashboard. This section allows you to connect, organize, and monitor multiple stores, giving you a unified view of all incoming orders across your sales channels. Easily track performance, stay updated on order activity, and maintain full control over every store without switching between platforms.

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3 min read

Call center management

Configure your call center workflow to ensure smooth and efficient order handling. In this section, you can set the number of call retries, adjust waiting times between attempts, and define what happens to orders that cannot be reached. These settings help automate call center operations, reduce manual work, and ensure that unresponsive orders are routed to the correct stage for follow-up or closure.

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3 min read

Managing products

Manage your entire product catalog from one dashboard. Create or import products, organize them into categories, track inventory and stock levels, and easily monitor active, low-stock, or out-of-stock items in real time to keep your store running smoothly.

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3 min read

Manage costumers

The Customers section gives you a complete overview of your customer database in one place. Easily view, search, import, and manage customers while tracking key insights such as total customers, active customers, new customers this month, total orders, and total spending. This section helps you better understand customer behavior, improve relationships, and make data-driven decisions to grow your business efficiently.

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3 min read

Manage locations

The Locations section allows you to manage and organize all your business locations from a single place. You can set a default location, add new stock or fulfillment locations, and control which locations are active for online orders. This helps ensure accurate inventory tracking, smoother order fulfillment, and better operational management across multiple warehouses or stores.

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3 min read

Change system language

General Settings allow you to configure the core preferences of your application in one place. From this section, you can set the application name and choose the default language (English, French, Spanish, Arabic, or German), ensuring the platform is localized and adapted to your team’s and customers’ needs.

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10 min read

How eGrow Helps You Organize Orders in One Dashboard

Managing orders from WhatsApp or other channels can get confusing when everything is spread across chats and files. With eGrow, all your orders are centralized in one dashboard, making it easy to track, assign, and update each order from one place. Follow these simple steps to organize your orders efficiently.