Help Centre
Videos
Get Help
π¬π§
EN
Select Language
π¬π§
English
English
πΈπ¦
Arabic
Ψ§ΩΨΉΨ±Ψ¨ΩΨ©
π«π·
French
Français
πͺπΈ
Spanish
EspaΓ±ol
π©πͺ
German
Deutsch
π΅πΉ
Portuguese
PortuguΓͺs
πΉπ·
Turkish
Türkçe
π¨π³
Chinese
δΈζ
Sign up
Quick tips
One feature, under a minute. Swipe through.
No quick tip matches that β try another word.
0:58
How to connect your Shopify store
How to link your Shopify store to eGrow to sync your orders and manage them directly from your dashboard.
0:58
How to recover Shopify abandoned carts
How to sync Shopify abandoned carts with eGrow to manage and follow up.
0:19
How to automatically distribute orders to team members
How to enable automatic order assignment and set the distribution rules for your team members.
0:26
How to automatically distribute conversations
How to configure automatic conversation assignment to distribute incoming messages among your team members.
0:19
How to update your WhatsApp profile
How to modify your WhatsApp profile information and settings within the eGrow platform.
0:31
How to send confirmed orders to carriers automatically
How to configure your eGrow account to automatically transmit confirmed orders to your selected shipping carriers.
0:52
How to add a payment method to WhatsApp Manager
How to add a payment method to your WhatsApp Manager account within the Meta Business Manager.
2:08
How to create a WhatsApp template with AI
How to generate custom WhatsApp message templates using the integrated AI tool.
0:14
How to cancel your subscription
How to end your eGrow subscription and stop future billing cycles.
0:38
How to request a refund
How to submit a refund request for your eGrow account balance or transactions.
0:25
How to update your WhatsApp template
How to modify the content and structure of your WhatsApp message templates for customer communication.
0:14
How to upgrade your eGrow plan
How to change your current subscription plan to a different tier within your eGrow account settings.
0:56
How to auto confirm orders via WhatsApp
How to set up automatic order confirmation messages sent to customers through WhatsApp.
0:43
How to book a meeting with the support team
How to schedule a call with the eGrow support team to discuss your account or technical questions.
1:07
How to set up a follow-up WhatsApp automation
How to configure automated WhatsApp messages to follow up on your orders.
0:16
How to correct city names with AI
How to use the AI tool to automatically fix and standardize city names in your order data.
0:33
How to set up commission rules
How to configure commission settings for your agents and define the rules for calculating their earnings.
0:24
How to assign multiple numbers to multiple teams
How to distribute specific phone numbers to different teams to manage your WhatsApp communication.
0:16
How to change your currency
How to update the currency settings for your eGrow account.
0:26
How to download your subscription invoices
How to access and download your eGrow subscription payment invoices from your account settings.
0:40
How to set up shipping rates
How to configure shipping costs for your orders based on your carriers and delivery locations.
0:16
How to check WhatsApp message errors in Inbox
How to identify and view failed WhatsApp messages within your eGrow Inbox.
0:33
How to edit products in an order
How to modify the items, quantities, or prices of products within an existing order.
0:50
How to set AI agent label instructions
How to configure the specific instructions and labels used by the AI agent to process and categorize your orders.
0:32
How to fix missing city and resend order to carrier
How to update a missing city on an order and trigger a resend to the assigned carrier.
0:32
How to change WhatsApp message templates in automations
How to select and update the specific message templates used within your automated order processes.
0:44
How to sync WooCommerce payments with eGrow
How to connect your WooCommerce store to eGrow to synchronize payment statuses for your orders.
0:19
How to sync stock from eGrow to Shopify
How to synchronize Shopify stock levels with your eGrow account to ensure accurate inventory tracking.
0:50
How to set up WhatsApp out of business hours auto messages
How to configure automated WhatsApp responses that are sent to customers when orders are received outside of your business hours.
0:43
How to set up an automatic WhatsApp welcome message
How to configure an automatic WhatsApp welcome message to be sent to customers when they place a new order.
0:14
How to generate an API key
How to create a new API key within your eGrow account settings to connect external services.
0:45
How to configure orders follow-up center
How to set up the orders follow-up center to manage and track your customer orders.
0:20
How to remove a user from a team
0:33
How to change an order stage
How to update the status of an order within the eGrow platform to reflect its current progress.
0:18
How to disable the AI agent in a specific conversation
How to turn off the AI agent for an individual customer chat to handle the conversation manually.
0:35
How to remove a WhatsApp number from Meta
How to disconnect your WhatsApp Business account from your Meta Business Suite.
0:30
How to set shipping company cities as default
How to configure your order settings to use shipping company cities as the default selection in the city drop-down menu.
0:45
How to auto load and use stages in automation conditions
How to configure automation conditions to automatically load and use specific order stages.
0:17
How to blacklist a customer
How to add a customer to your blacklist to prevent them from placing future orders on your store.
×
0
comments
×
Post
Β·
views
0
0
0
0
Link copied
Need Help?