How to Automatically Check Duplicated Orders in eGrow

What This Automation Does

After a new order is created:

• The system checks for similar or duplicated orders from the same customer

• It verifies based on selected order stages

• It checks orders created within a specific time range (24 hours by default)

• If a duplicate is detected, the order is automatically moved to a selected stage

Step 1: Install the Duplicated Orders Checker Template

1. Log in to your eGrow dashboard

2. Go to Automations

3. Click on Templates

4. Search for “Duplicated Orders Checker”

5. Click Preview & Install

6. Enter a Slug (example: duplicate-orders-check)

7. Click Install

You will now be redirected to the automation editor.

Step 2: Configure the Duplicate Check Action

Inside the automation workflow:

1. Click on the action named Order duplicated check

2. Configure the following settings:

Select Order Stages to Check

Choose the pipeline stages that the system should check for duplicates.

Example:

• New Orders

• Confirmed

• Preparing

The automation will only compare new orders against orders in these selected stages.

Set Time Range (Created After)

By default, the automation checks orders created within:

24 hours

You can adjust this value if needed.

For example:

• 12 hours (for stricter control)

• 48 hours (for wider comparison)

This prevents very old orders from being considered duplicates.

Step 3: Configure the Update Order Stage Action

Next, configure where duplicated orders should be moved.

1. Click on the action Update Order Stage

2. Select the pipeline stage where duplicated orders should be placed

Example stages:

• Duplicated Orders

• Review Duplicate

• On Hold

• Cancelled (if applicable)

This ensures your team can easily identify and manage duplicated orders.

Step 4: Save and Activate the Automation

1. Review your configuration

2. Click Save Changes

3. Make sure the automation is Enabled

✅ What Happens Next?

From now on:

• Every time a new order is created

• The system checks for duplicates based on your selected stages

• It compares orders created within the defined time range

• If a duplicate is found, the order is automatically moved to your selected stage

No manual verification required.

💡 Best Practices

• Create a dedicated stage called “Duplicated Orders”

• Train your team to review that stage daily

• Avoid including “Cancelled” or “Delivered” stages in duplicate checking unless necessary

• Keep the time window realistic (24h is recommended for COD businesses)